Política de privacidad

Babette's Furniture and Home and Lifestyle Furniture by Babette's are committed to your privacy and we want you to be comfortable in how our company handles your personal data. Our Privacy Policy outlines our current information gathering and sharing practices in our stores, on our website, and social media platforms.

What Information Do We Collect?

The following are examples of information we collect and/or you provide and how it is used and stored. We will not sell or share information gathered through our online media in ways different from what is disclosed here. Credit card information is never stored in our store or online databases.

Visiting Our Stores

When you visit our store and choose to provide your name, phone and/or email, we may use this information to:

thank you for your visit
follow up with you regarding your experience and how to better assist you in your home furnishing needs

In-Store Purchases

When you make a purchase in our stores, the following information is collected for order processing purposes:

name
email address (used only for providing order status info, subscribing to our promotional emails is a separate process)
delivery and billing address
telephone number (will be used to send delivery related texts only unless you have opted in to receive promotional texts)
credit card info to process a one-time payment You agree to receive informational messages (appointment reminders, account notifications, etc.) from Babette's Furniture and Lifestyle Furniture by Babette's. Message frequency varies. Message and data rates may apply. For help, reply HELP, call us at 352-728-5600, or email us at info@babettesonline.com. You can opt out at any time by replying STOP.

Online Registration, Ordering, and Customer Chat

When you register or make a purchase online, some of the information we collect during in-store purchases may be merged with your online account activity. We do not share any of your information. The "My Account" section of our website will display your basic customer information listed above as well as online data such as:

order history
identifying information (e.g., demographics, location)
registry/purchase/return/exchange information
computer and device information (IP addresses, device types)
online browsing activity such as items in carts and Wishlist
content you submit (reviews, photographs, comments) You agree to receive informational messages (appointment reminders, account notifications, etc.) from Babette's Furniture and Lifestyle Furniture by Babette's. Message frequency varies. Message and data rates may apply. For help, reply HELP, call us at 352-728-5600, or email us at info@babettesonline.com. You can opt out at any time by replying STOP.

Customer Chat & Automated Assistant Services

To assist you with general questions, store hours, order status, and local delivery details, our website utilizes live chat features and automated support tools powered by Shopify Inbox. When you communicate with us through online chat:

Conversations may be stored and analyzed to fulfill your customer service requests, route inquiries to our sales or delivery teams, and train our automated customer service assistants. This helps improve response accuracy and chatbot performance. We do not request or store sensitive financial details or credit card information within chat transcripts.

Messaging Terms & Conditions

Your contact information, including mobile information, will not be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP. For help, reply HELP.

Cookies, Web Beacons, and Tracking Technologies

When you visit our website, we automatically collect certain technical information from your browser or device using cookies, tracking pixels (also known as action tags or web beacons), and server logs. A cookie is a small data file placed on your device that allows our site to recognize your browser, remember your preferences, and maintain items in your shopping cart across sessions.

We use both first-party cookies (set directly by our store platform) and third-party cookies (set by our trusted analytics and advertising partners) for the following purposes:

1. Essential & Functional Cookies

These cookies are required for our website to operate securely and function properly. They enable core e-commerce capabilities, such as keeping track of products placed in your shopping cart, saving your Wishlist items, maintaining your account login session, and remembering your display preferences.

2. Web Analytics (Google Analytics)

We use Google Analytics to help us understand how visitors discover, navigate, and engage with our website. Google Analytics collects information such as your IP address, browser type, operating system, referring URL, time spent on specific pages, and browsing paths.

This data is aggregated to help us evaluate site performance, diagnose server errors, and improve customer experience.
Google may also process and match your data in accordance with its own privacy practices. To learn more about how Google handles your information, visit Google's Privacy & Terms.
You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-Out Browser Add-on.

3. Targeted Advertising & Conversion Tracking (Meta Pixel & Retargeting)

We utilize conversion tracking tags and pixels provided by advertising partners, including the Meta (Facebook) Pixel and digital ad networks. These technologies place or read cookies on your browser when you interact with our website, browse specific furniture collections, or place items in your cart.

Ad Personalization & Retargeting: Tracking pixels allow us to serve relevant advertisements to you on platforms like Facebook and Instagram based on your browsing interests on our site.
Conversion Measurement: These tools help us gauge the effectiveness of our marketing campaigns by tracking actions you take after viewing or clicking one of our ads.
Meta and our advertising partners may link activity collected on our site to your social media profile or other online accounts in accordance with their independent policies. You can manage your Meta ad preferences directly through your Facebook Ad Settings.

Managing and Disabling Cookies

Most web browsers automatically accept cookies by default, but you can modify your browser settings to reject cookies, alert you when a cookie is placed, or delete existing cookies from your device:

Consult your browser's "Help", "Tools", or "Settings" menu (e.g., Chrome, Safari, Firefox, Edge) to adjust your cookie configurations.
Please note that if you disable or reject essential cookies, certain features of our site (such as maintaining products in your shopping cart or completing an online checkout) may not function properly.
To opt out of interest-based advertising from participating companies, you can visit the Digital Advertising Alliance Opt-Out Page or the Network Advertising Initiative Opt-Out Page.

Special Offers and Promotions

We may send promotional emails or newsletters to our customers who have opted in via our newsletter sign-up or promotional entries. On each of these communications we allow you the option of 'opting out' or 'unsubscribe' from all future promotional mailings. We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you may email us at info@babettesonline.com, please include your name and email address in the message. When you make a purchase on our website, our in-house Customer Service department may need to contact you via phone or e-mail to address questions specific to your order even if you opted not to receive communications from us.

Updating or Correcting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, delete or update it by emailing our Customer Support at info@babettesonline.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook button and Widgets, such as the Twitter button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Security

The security of your personally identifiable information is important to us. We store your information on a secured server that is not accessible through the Internet. Although we cannot guarantee against loss, misuse, alteration, unauthorized disclosure or destruction of data, security measures are in place to protect you from such occurrences. If necessary, we will disclose to our users any breach in security involving personally identifiable information in accordance with the law.